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Legal
supafood is operated by supafood Ltd, incorporated and registered in England and Wales. You may contact us at support@supafood, or via the support chat in the app.
We connect you with partner restaurants to purchase items and arrange delivery. supafood acts as agent on behalf of each Partner. Delivery may be arranged by us (supafood Delivery) or by the Partner (Partner Delivery).
You need a supafood account to place orders. Keep your password secret. You must use a valid email address and may have only one account. We may suspend or close accounts used improperly, refunding any remaining credit.
Each Partner sets their own delivery area and operating hours, which may change at any time. If ordering outside these, you'll be notified.
Orders are confirmed when we send a Confirmation Notice. Partners may use nuts or allergens — supafood cannot guarantee any item is allergen-free. It is your responsibility to inform Partners of allergies.
Orders may be placed as ASAP or Scheduled. If delivery is more than 15 minutes later than communicated, we will investigate and may offer compensation at our discretion. You will be charged for failed delivery if you caused the failure (e.g. not being available).
You have a legal right to receive goods matching their description and of satisfactory quality. Contact us if items don't comply — we may request a photo and will work with you and the Partner to resolve it.
Alcohol, tobacco and similar products can only be sold to persons aged 18 or over. By ordering, you confirm you are at least 18. The rider may ask for valid photo ID and refuse delivery if it cannot be provided.
You may cancel without charge before the Partner starts preparing. Once preparation has started, you will be charged in full. If we or the Partner cancel, you will not be charged and any payment will be refunded.
Prices include VAT. supafood may use dynamic pricing — prices may change while browsing. A service fee may apply and will be shown before purchase. Payment is via card, vouchers or account credit.
You may tip your rider or the Partner at checkout. Tips are collected via your original payment method and 100% passed on.
We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care. We do not exclude liability for death, personal injury, fraud, or breach of your legal rights.
We process your personal data in accordance with our Privacy Policy, which forms part of these Terms.
We may update these Terms and will notify you of changes affecting your rights. These Terms are governed by English law and disputes may be brought in the English courts.
supafood Ltd is incorporated and registered in England and Wales. supafood is a platform where food is prepared by independent Partner Restaurants and delivered by us or our Partners.
You may use our Service only for lawful purposes. You must not use it to breach any law or regulation, send prohibited material, interfere with or damage the Service, or disrupt other users.
Contributions must be accurate, genuinely held, and lawful. You must not submit content that:
Breach of Acceptable Use or Content Standards may result in immediate withdrawal of access, removal of your content, legal action, or disclosure to law enforcement.
We own or are licensed to use all intellectual property on our Service. You may not copy, reproduce, republish, broadcast or transmit any content except for your own personal, non-commercial use.
To the extent permitted by law, we exclude all liability for loss or damage arising from use of our Service. We do not exclude liability for death or personal injury from our negligence, or for fraudulent misrepresentation.
These terms are governed by the law of England and Wales. The English courts have jurisdiction over any claim arising from use of our Service.
We may update these Terms and will notify you of material changes affecting your rights.
supafood Ltd is the data controller for your personal data. Contact us at support@supafood or by writing to our registered address in England and Wales.
Information you provide:
Information collected automatically:
From third parties:
We do not sell your personal data for third-party marketing.
Control cookies via your browser settings. Blocking some cookies may affect your experience.
We retain data only as long as necessary. Account data is kept for the duration of your account and a reasonable period after closure. You may request deletion at any time, subject to legal obligations.
Under UK GDPR and the Data Protection Act 2018 you have the right to:
Contact us at support@supafood to exercise any right. You can also complain to the ICO at ico.org.uk.
We use encryption in transit and at rest, access controls, and regular security assessments. No internet transmission is completely secure, and we cannot guarantee absolute security.
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.
We'll notify you of significant changes by email or prominent notice. Continued use after the effective date constitutes acceptance.