If there is an issue with your delivered order, use the Order Help function in the app. Tap the person icon → Orders → select the order → Order Help.

Go to Orders → select the active order → Order Help. You can request to cancel, modify delivery details, or change items. Note that changes may not always be possible if the partner has already started preparing your order.

Use the Order Tracker in the app. Once confirmed, you'll get live updates from preparation through to delivery. Tracking may not be available for partner-arranged deliveries.

First check with anyone who has access to your account. If the charge is still unrecognized, contact Customer Care via Order Help with: last 4 digits of your card, card issuer, expiry date, transaction dates and amounts, and your account email.

We don't collect payment for cancelled orders, but a pending transaction can take a few days to disappear from your statement. If it's still there after 3 working days, contact us via Order Help.

Refunds processed within 8 hours appear as "voided" — the money was never withdrawn. Your bank statement should update within 72 hours. If the full amount isn't returned, check whether part of the order was paid with credits — refunds reflect the same payment split.

Contact us via Order Help immediately. Please include: symptoms, specific items ordered, when symptoms appeared, whether you sought medical attention, and whether the meal was shared.

Report via Order Help with photos of the object and affected item, where it was found, and whether you consumed any of the affected food.

Contact us urgently via Order Help. Include: what you ordered, your specific allergies, whether you informed the restaurant, access to allergy info before checkout, your symptoms and when they appeared, and any medical treatment received.

Tap Log In → Forgot Password, enter your email and we'll send a reset link. Check your spam folder if it doesn't arrive within a few minutes.

Go to Settings → Payment Methods. Add a new card, remove an existing one, or set a default payment method.

Go to Account Settings → Delete Account. This is permanent and cannot be undone. Any remaining credit will be refunded before the account is closed.

Add items from multiple stores into a single basket and pay once. May not be available for all stores.

No — you only pay the delivery fee of your primary store. Free delivery applies to the combined order if the basket qualifies. A service fee may apply based on the combined basket total.

Only that store's portion is affected — we'll notify you in the app. If your primary store's order is cancelled, the entire multi-partner order is cancelled.

The quickest way is Order Help (person icon → Orders → select order → Order Help). For general enquiries, use the support chat at the bottom right of every page.

Check your spam folder. If you still can't find a reply, resubmit via Order Help and include any previous reference numbers.